Effective Date: January 1, 2025
Last Updated: October 26, 2025
At Bytedge Solutions Limited (“Bytedge Solutions,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.bytedge.net), engage with our services (including IT consultation, web and mobile app development, cybersecurity solutions, digital marketing and branding, graphic design and UI/UX, system installation and maintenance, IT training and capacity building, and emerging technologies such as AI, IoT, and blockchain), or interact with our AI-powered chatbot, Genesis. By using our website or services, you consent to the practices described herein. If you do not agree, please do not use our site or services. This Policy applies to all users worldwide and complies with applicable laws, including Malawi’s Data Protection Act and international standards like GDPR where relevant.
1. Information We Collect
We collect data to provide, improve, and personalize our services, ensuring secure and efficient delivery of IT solutions. The types of information include:
- Personal Information: Name, email address, phone number, company/organization details, billing information, and other identifiers you provide via contact forms, service inquiries, registrations, or during training sessions.
- Usage and Technical Data: IP address, browser type, device information, pages visited, time spent on site, and interaction logs (e.g., clicks on service pages like web development or cybersecurity tools).
- Service-Related Data: Project specifications, feedback, or custom requirements shared during consultations, app development, or training programs.
- Communication Data: Details from emails, calls, chatbot interactions (Genesis), or social media engagements.
- Cookies and Tracking: Small files or technologies to track preferences, analyze performance, and enhance user experience (e.g., session cookies for seamless navigation between IT consultation and emerging tech sections).
We do not knowingly collect sensitive data (e.g., health or financial details) unless required for specific services like cybersecurity audits, and only with explicit consent.
2. How We Collect Information
Data is collected through:
- Direct Interactions: Forms on our website, email inquiries, phone calls, or service agreements.
- Automated Tools: Cookies, web beacons, analytics (e.g., Google Analytics for tracking service page views), and server logs.
- Third-Party Sources: Partners or public records for verification (e.g., during digital marketing campaigns), always with consent where required.
- Service Delivery: During IT training or app development, we may collect feedback via surveys.
You can manage cookie preferences via browser settings; essential cookies are required for site functionality.
3. How We Use Your Information
We use data to fulfill our mission of empowering innovation through secure, scalable technology:
- Deliver and improve services (e.g., customizing web development projects or cybersecurity assessments).
- Communicate updates, respond to inquiries, or send service proposals.
- Enhance user experience (e.g., personalized recommendations for IT training or emerging tech integrations).
- Analyze trends to refine offerings (e.g., usage data for better digital marketing strategies).
- Ensure security and compliance (e.g., fraud detection in system maintenance).
- Send marketing materials (e.g., newsletters on AI/IoT trends) with opt-in consent; unsubscribe anytime.
- Comply with legal obligations (e.g., record-keeping under Malawi’s laws).
Data is processed in Malawi but may be transferred internationally with safeguards.
4. How We Share Your Information
We do not sell, rent, or trade personal data. Sharing occurs only as necessary:
- Service Providers: Trusted vendors (e.g., cloud hosts for app development, payment processors) bound by confidentiality agreements.
- Business Partners: For collaborative projects (e.g., joint training with affiliates), with your consent.
- Legal Requirements: To authorities if compelled by law, to protect rights, or in emergencies.
- Business Transfers: In mergers/acquisitions, with data safeguards.
- Aggregated Data: Anonymized insights (e.g., service usage stats) for research, without identifying individuals.
For international clients, we use standard contractual clauses to ensure equivalent protection.
5. Cookies and Tracking Technologies
Our site uses cookies for functionality, analytics, and marketing:
- Essential: Enable core features (e.g., navigation to services pages).
- Analytics: Track performance (e.g., popular cybersecurity resources).
- Marketing: Personalize content (e.g., targeted IT training ads), with consent.
Manage via cookie banner or browser settings. Third-party tools (e.g., Google Analytics) follow their policies.
6. Data Security
We implement industry-leading measures aligned with our cybersecurity expertise: encryption (e.g., SSL for data in transit), firewalls, access controls, and regular audits. For services like penetration testing, we apply the same standards. However, no system is infallible; we cannot guarantee absolute security and recommend strong passwords and secure networks.
7. Your Data Protection Rights
Under applicable laws, you have rights to:
- Access: Request copies of your data.
- Correction: Update inaccurate information.
- Deletion: Erase data (subject to legal retention).
- Objection/Restriction: Opt out of processing (e.g., marketing).
- Portability: Receive data in a structured format.
- Withdraw Consent: At any time, without affecting prior processing.
Exercise rights by emailing privacy@bytedge.net; we respond within 30 days. For complaints, contact Malawi’s Data Protection Regulator.
8. International Data Transfers
As a global provider, data may transfer to countries outside Malawi (e.g., EU for cloud services). We ensure adequacy decisions, standard clauses, or binding rules for protection.
9. Children's Privacy
Our services are not for children under 16. We do not knowingly collect their data; if discovered, we delete it promptly. Parents/guardians: Contact us at info@bytedge.net.
10. Data Retention
We retain data only as needed: for service delivery (e.g., 7 years for contracts), legal compliance (e.g., audits), or legitimate interests. Expired data is securely deleted or anonymized.
11. Changes to This Privacy Policy
Updates reflect evolving services or laws; we notify via website/email for material changes. Continued use post-update implies acceptance. Review periodically.
12. Contact Us
For questions, rights requests, or concerns:
Bytedge Solutions Limited
📍 Blantyre, Malawi
📧 privacy@bytedge.net (Data Protection Officer)
📞 +265 884 032 588 / +265 991 456 090
🌐 www.bytedge.net
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